COVID-19 - Embrace Resort
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COVID-19

Dear Traveler,

Welcome to a clean and safe hotel and resort in Staniel Cay, Bahamas!

This summer will definitely be unique, due to the pandemic of SARII COVID 19. We remain positive and will do our best to protect ourselves and the people around us.

CLOSED FOR YOUR SAFETY

Due to the high number of COVID-19 cases both in the Bahamas and worldwide, Embrace Resort is currently closed for everyone’s safety. We will officially reopen on November 1, 2020.

KEEPING YOU SAFE

As it has always been, the safety and security of our guests and associates remain our highest priority. We have been monitoring the coronavirus (COVID-19) situation closely. Our team is keeping those who are affected in our hearts, and listening carefully to the questions and concerns we receive from guests such as you. EMBRACE Resort is putting even greater emphasis on making sure the resort is safe and clean for all to enjoy . In fact we were recently received “Clean & Pristine” certification from The Bahamas’ Clean & Pristine Certification Agency. This verified that we have in place and are adhering to The Bahamas government-approved health and safety guidelines for tourism entities.

To stay ahead of the current situation, we have introduced strict protocols in many areas to provide a safe atmosphere within Embrace Resort.

Book With Confidence : Flexible Cancellation Policy

EMBRACE Resort Villas Cancellation

• Free of charge cancellations two weeks prior to arrival.

• If you cancel within two weeks there will be a 50% penalty.

• If you cancel within 48 hours there will be a 100% penalty.

• If your reason for cancellation is due to COVID19 contraction or issues with travel due to closed borders please contact us.

EMBRACE Resort’s commitment to our loyalty guests

For our loyal guests who have become extended members of our family, you will receive the added flexibility of being able to cancel without penalty up to 48 hours prior to arrival.

Swimming Pigs Tour Cancellations

• If cancel 1 week prior to arrival we’ll send you a refund without penalty .Please note that the 3rd party transaction processor will have a non-refundable 3% fee, but you will not be charged by 3N’s. You’ll also have the option to use the credit for a future tour up to 24 months.

• In the event that you need to cancel within a week you’ll be charged 50% of the tour price.

• If your reason for cancellation is due to COVID19 contraction or issues with travel due to closed borders please contact us.

Contactless Check In & Check Out

Pre-arrival Check In & Contactless Check Out

Upon booking directly with us online or giving us a call, we will send you a Credit Card Authorization form to fill and return to us. This way you will be able to check-in before arriving.

Arrival

On arrival your temperature will be taken and you’ll be accompanied directly to your room during which time we will answer any questions you may have.

Departure

A couple days before your checkout date we will send you our invoice to review in order for us to charge the credit card on file and send you a receipt. Please not a paper receipt can also be given upon request.

Vigorous Cleansing

Our housekeeping team members wear disposable gloves in addition to protective masks during working hours and follow proper guidelines for disinfecting and cleaning high contact areas such as guest-rooms, washrooms and high-frequency touch points such as light switches and room keys. Public areas are disinfected multiple times within the day.

Disinfectant Stations

You will find disinfectant stations with hand sanitizer dispensers at various locations within our premises such as team areas, reception area, and pool area. We will be frequently reminding our guests to sanitize their hands during their stay at our hotel as our team carries out regular cleaning and disinfection.

Team Training and Enhanced Operating Protocols

We are conducting vigorous and continuous training of the team on practicing social distance, disinfecting the hotel and equipment, as per the local health authorities’ guidelines. So far we’ve completed both national and international training with our team to reinforce the importance of adhering to the above mentioned standards.

Safely Managed Interactions

Signage has been put in place in our public areas to remind guests of social distancing and assist with the measurement of the required distance. We will ensure our guests and team members observe and adhere to social distancing standards. Guests are free to “go mask-less” within the property once social distancing measures are in place, but if visiting the office or leaving the property masks are required.

All of our employees are taking personal protection measures by wearing masks, as well as sanitising to keep us and our clients safe. We want to reassure you that our number one priority remains the health and safety of our guests and team members and we will maintain team hygiene practices to ensure health standards are aboveboard. We do routine checks of guest and team temperature upon arrival.

In case you have symptoms like the following, please contact us at once:

• Fever

• Cough

• Sore throat

• Difficulty in breathing

• Muscle and joint aches

• Lack of smell

• Lack of taste

Our Heartfelt Thanks

As we constantly evaluate and update policies and protocols, we want to extend a special thank you to our team members and essential workers across the world who have been working tirelessly in their communities and our hotels.